Refund policy

If a piece isn't right, we will sort it out. Here is how returns, refunds and repairs work.

RETURN WINDOW
You have 14 days from the date of delivery to request a return.

ELIGIBILITY
• For hygiene reasons, pierced earrings are final sale.
• Pieces must be unworn and in their original condition, with all packaging intact.
• Returns must be requested within 14 days of delivery.

RETURN SHIPPING
• Return shipping is covered by the customer.
• Please use a tracked service. We can't be held responsible for returns that don't reach us.

REFUNDS
• Once your return arrives and has been checked, we will refund you within 5 to 7 business days, to your original payment method.
• Original shipping costs are not refunded.
• If a returned piece doesn't meet the conditions above, we may issue a partial refund or decline it.

EXCHANGES
We don't offer direct exchanges. If you would like a different piece, return your order for a refund and place a new one.

If a refund isn't what you want, write to us at hello@kaouajewels.com and we will see what we can do.

DAMAGED OR INCORRECT ITEMS
If your piece arrives damaged, or if you received the wrong one, write to us at hello@kaouajewels.com within 7 days of delivery with photos. We will replace it or refund you, and we will cover the return shipping.

REPAIRS
We repair what we make. Our pieces are strung by hand and made to be kept, so if one ever needs work, send a photo to hello@kaouajewels.com and we will tell you what we can do. We would always rather have a piece back with us than see it go unworn.

Most questions are answered in our FAQ. For anything else, write to us at hello@kaouajewels.com.