Shipping policy

Every Kaoua order is sent tracked, worldwide. Here is how shipping works.

PROCESSING
Orders are prepared within 2 to 3 business days. You will receive tracking as soon as yours is on its way.

SHIPPING RATES
Shipping is a flat rate based on your region, shown at checkout before you pay. Shipping is free worldwide on orders over US$200.

DELIVERY TIMES
Two options are offered at checkout, Standard and Express, each showing its estimated delivery time before you pay. Express moves fastest, standard takes longer. Delivery times can be affected by customs processing and carrier delays, which are outside our control.

A small number of countries sit outside our shipping network. If checkout will not accept your address, write to us at hello@kaouajewels.com and we will see what we can do.

CUSTOMS AND DUTIES
Any customs duties, taxes or import fees are set by your local customs office and are the customer's responsibility. They are not included in our prices and vary by country.

LOST OR DELAYED PACKAGES
If your tracking has stalled, check with the carrier first. They will have the most current information.

If a tracked package is lost in transit and never delivered, write to us at hello@kaouajewels.com. We will open a claim with the carrier and make sure you are not left out of pocket.

Once a carrier has marked a package as delivered, we are not able to take responsibility for it going missing.

ADDRESS ERRORS
Please check your shipping address before placing your order. We can't be responsible for orders sent to an incorrect address given at checkout. If an order comes back to us because of an address error, the cost of resending it falls to the customer.

Most questions are answered in our FAQ. For anything else, write to us at hello@kaouajewels.com.